F.A.Q. - ACS EndpointLock
I received a “EndpointLock keyboard driver is not responding” warning.
EndpointLock constantly verifies that its kernel driver is secure. Under some conditions, legitimate Windows programs might block this verification. If you type 10 characters and EndpointLock cannot verify, it will issue this warning.
The recommended solution is to reboot. If that is not practical, “warm restart” your computer by closing the Internet browser and exiting the “Desktop Protection” (the “shield” in the notification area [system tray] on bottom right of your screen). Then go to Start | Programs | EndpointLock and restart “Desktop”. If warm restart does not help, try to reboot.
The most common repair is to uninstall EndpointLock, reboot, then reinstall EndpointLock, making sure that the installation is free of warnings. Reboot after installation. If the problem continues, contact firstname.lastname@example.org.
Sometimes I see the wrong character when I type.
This can happen for two reasons:
Non-standard programs look like keyloggers. Certain programs use Windows Message Hooks in a non-standard way that makes them appear to EndpointLock™ as keyloggers.
Every time you type into one of these programs you will see numbers in sequence (e.g., “1234”) instead of what you are typing.
To use these programs without EndpointLock™ protection:
“Right click” on the shield” icon in the notification area (system tray) in the bottom right of your screen. A menu will pop up. Deselect “Enable”. Note: EndpointLock™ cannot protect your computer against keyloggers when it is disabled.
When you are finished with the non-standard program, remember to go back to the “shield” icon in the notification area and click “Enable” to re-enable EndpointLock™.
EndpointLock™ has gotten “out of sync.”
If you type a letter and you see a number, EndpointLock™ has lost track of which field on your desktop you are working in.
The best way to recover is to log off your desktop and log back on again.
If you don’t wish to log off:
- Open an application like Notepad, wait a few seconds, and then type a few characters. Close the application. This may correct the problem.
- Go back to the original application you were using when you saw the issue. If a number still displays instead of the character you typed, EndpointLock™ is still “out of sync.” (You’ll continue to see a number, then the character you typed, for every key you press.)
- Stop typing, wait 2 seconds, and EndpointLock™ will reset a buffer to get back in sync and display only the characters you are typing.
If the problem continues, contact