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F.A.Q. - Web Browser

EndpointLock | Browser Support

Internet Explorer

Is EndpointLock compatible with Windows 10?
EndpointLock is compatible with Internet Explorer on Windows 10. Windows 10 users need to reset the default browser to Internet Explorer (Click here for additional instructions). Microsoft EDGE is not protected at this time because EDGE does not support extensions. Microsoft has announced that EDGE will support extensions in the future.
 

Is EndpointLock compatible with IE11?
Yes, EndpointLock is compatible with IE11. Before installing EndpointLock, apply the latest Windows Security updates. If there are issues loading toolbars, please verify Internet Options - Advanced settings has "Enhanced Protection Mode" set off (the factory default setting.)

I tried to make the EndpointLock toolbar appear in Internet Explorer but it is not showing. What should I do next?
Internet Explorer has an Advanced setting, “Enable third-party browser add-ons”. To make sure this is enabled, select “Tools” in the IE menu and click “Internet options”. Select the “Advanced” tab. In the second group, you will find the setting. Make sure it is checked. Close and re-open IE to activate the setting. Then repeat the steps to make the toolbar appear.

Why do fields change color when I click into them? What is CryptoColor™?
The CryptoColor™ feature changes the background color of a text field to let you know that your keystrokes are being encrypted from the keyboard. CryptoColor™ is supported in Internet Explorer only at this time. A CryptoColor™ plug-in is in development. 

 

 

 

 

Google Chrome

 

How do I know EndpointLock is protecting browsers such as Chrome and Opera, which do not support a EndpointLock toolbar?
When you are using browsers such as Chrome, Opera, etc. that do not have EndpointLock™ toolbars, the “Desktop Protection” agent is active. When you see the “shield” in the notification area (system tray) at the bottom right of your screen, you know that EndpointLock™ Desktop Protection is ready. Each time you press a key, the “shield” will flash to indicate that encryption has occurred.

 

 

 

Mozilla Firefox

Firefox installed an automatic update and turned off the EndpointLock toolbar. Does EndpointLock still work in Firefox? Will I see CryptoColor™ in Firefox again?
Firefox has ended support for all binary extensions, including the EndpointLock toolbar. EndpointLock still protects your keystrokes in Firefox (watch for the blinking “shield” icon in the notification area at the bottom right of your screen). However, CryptoColor™ is supported in Internet Explorer only at this time. A CryptoColor™ plug-in is in development.

 

 

 

 

Opera

How do I know EndpointLock is protecting browsers such as Chrome and Opera, which do not support a EndpointLock toolbar?
When you are using browsers such as Chrome, Opera, etc. that do not have EndpointLock™ toolbars, the “Desktop Protection” agent is active. When you see the “shield” in the notification area (system tray) at the bottom right of your screen, you know that EndpointLock™ Desktop Protection is ready. Each time you press a key, the “shield” will flash to indicate that encryption has occurred.

 

How can we help?

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