top of page

Single Platform. Your Control.

Multiple Possibilities. 

Fusion is a powerful ARM/CRM solution that provides a completely encrypted environment for all client information. Fusion focuses on business functionality, compliance, and operational awareness for clients and end users.

The New Science of ARM

Fusion represents an opportunity for risk managers and industry executives to design, test and implement new and proven operational best practices designed to facilitate a new expectation of performance and operational accountability.

  • Workflow bulkheads without agent account ownership

  • All data elements represent query point of reference for workflows and reports

  • Create management "marching orders" emphasizing business performance

  • Continual improvements in dollars collected, balances impacted, roll rates, write off performance and account liquidation

Portfolio Management
Communication

  • Complete telecommunication suite featuring Free PBX softphone technologies

  • Complete ACD and IVR functionality

  • Transactional call recording platform (call result driven)

  • Redundant SIP trunking

  • Platform can be used by multiple locations with reliable call routing

  • Complete reporting, data mining, call result analysis

  • Multi-functional report generator

  • Full compliance engine (FDCPA, TCPA, State Laws, GLB, etc.) featuring regression analysis

  • Paperless work setting featuring Fusion Help directories

  • Web-based reporting engine for management, supervisors and agents 

  • Client web portal for reporting access

  • Auto-Responder email report and default notifications

  • Fusion is encrypted at Desktop and Server level

Transparency & Compliance

  • Platform design for all receivable types

  • Can be deployed for pre and post charge off efforts

  • Communicate with 3rd party processor interfaces

  • System co-branding interface

  • Multiple account and cosigner logic

  • Multiple location & Command Center functionality

  • Cygate™ integration available for secure login / privileged user access

Customization

  • Banks

  • Credit Unions

  • Collections 

  • Commercial (B2B)

  • Healthcare

  • Payday Lenders

  • Sales/eCommerce

Industries for Fusion
Integration & Deployment

  • Month to month commitment, no yearly contracts

  • Full conversion not required

  • Can co-exist or replace existing platforms with ease

  • Utilize Web Services for real time updates through data replication and host synchronization

  • Integrates with all host platforms including FDR, TSYS, TSYS2, Ontario, FACS, CACS, CRS, Spectrum, NLS, Salesforce and others

Anchor 1
SINCE 1998
Over 15 million records placed by Fortune500 Companies representing billions of dollars of portfolio value
Over 100 million calls launched, with spotless record for maintaining regulatory compliance
Strong ROI - Billions of dollars of balances positively impacted through all methods

We've helped these businesses:

Let us help your business expand its success.

We're standing by.

Have questions or want to schedule a WebEx demo?  We're here to assist.

Contact Us
bottom of page